This website uses cookies. More information Do not show this message
Carerix - Enables the ultimate matchmaking
Fast and appropriate assistance

Support

All Carerix systems are accompanied by a support package. This means you can always submit your question, problem or request to our Support via support@carerix.com (where you will receive a request number). Our specialists will then address your request as a matter of priority. You will then receive feedback which mentions your specific request number. This number will allow you to monitor the progress of your request.

Tips

What is the fastest way to get my question answered?

  1. First check out the Carerix Knowledgebase.
  2. If you are unable to find the appropriate article, submit your question to the administrator at your organisation
  3. If your administrator is unable to provide an answer, he/she will present the question to the Support
  4. E-mail your clearly described question to the Support



Make sure your question mentions the following:

  1. Which application are you working with (.carerix.net)
  2. Who is experiencing the problem?
  3. Which files are involved?


If you are new to Carerix, you can submit your questions to the Support once you have followed administrator and/or user training.

In case of an emergency!

Are you no longer able to use your system? Have you checked our status page via status.carerix.com but cannot find an error in Carerix?
In such cases, you can always contact us via our emergency hotline and we will give your issue the priority it deserves.

Support hours
Mon 09.00 – 17.00 h
Tue 09.00 – 17.00 h
Wed 09.00 – 17.00 h
Thu 09.00 – 17.00 h
Fri 09.00 – 17.00 h